Privacy Policy

Pro­tect­ing your pri­va­cy is impor­tant to us. We hope the fol­low­ing state­ment will help you under­stand how we col­lect, use and safe­guard the per­son­al infor­ma­tion you pro­vide to us on our site.

I. What kind of information do we collect from you when you visit our site?

When you vis­it cas​toro​cel​lars​.com, our stats pack­age from Google col­lects some basic infor­ma­tion about your brows­er. Exam­ples are things like what type of brows­er and oper­at­ing sys­tem are you using; how long did you stay on our site; what pages did you look at. This helps us under­stand how vis­i­tors browse our site, so that we can make their shop­ping expe­ri­ence better.

We also col­lect per­son­al infor­ma­tion about you when you check out of our store such as your name, address, postal code, phone num­ber, etc. We need this infor­ma­tion to process pay­ment and ship mer­chan­dise to you.

II. Sharing of personal information — we don’t do it.

Under no cir­cum­stances will we share any per­son­al infor­ma­tion that we col­lect with any third par­ties or web sites. All the infor­ma­tion you give us is com­plete­ly pri­vate and used sole­ly for order pro­cess­ing and ship­ping. If you give us per­mis­sion to send you mar­ket­ing emails then we use your email for that pur­pose, but nev­er does that email get sold or dis­trib­uted to any oth­er web site or list.

III. Newsletter Opt-Out.

If you have cho­sen to opt into our newslet­ter or mar­ket­ing emails and decide to opt out, we have a sim­ple unsub­scribe form that will let you get off our email list. Also, under the mem­ber area, you will find a sim­ple form to unsubscribe.

IV. Consumer inquiries and privacy.

If you have any ques­tions about your pri­va­cy, or want to make changes to your pro­file, or get off our mar­ket­ing list, sim­ply send us an email.

V. Protecting your information.

All the pay­ment infor­ma­tion we col­lect is done so under SSL — a stan­dard inter­net secu­ri­ty mea­sure. Any data that we store about you is kept behind a secure fire­wall in our data­base and is not acces­si­ble to the pub­lic in any way.

Terms Of Use

Wel­come to our web­site. If you con­tin­ue to browse and use this web­site, you are agree­ing to com­ply with and be bound by the fol­low­ing terms and con­di­tions of use, which togeth­er with our pri­va­cy pol­i­cy gov­ern Cas­toro Cel­lars rela­tion­ship with you in the con­text of this website.

The term ​“Cas­toro Cel­lars” or ​“us” or ​“we” refers to the own­er of the web­site. The term ​“you” refers to the user or view­er of our website.

The use of this web­site is sub­ject to the fol­low­ing terms of use:

The con­tent of the pages of this web­site is for your gen­er­al infor­ma­tion and use only. It is sub­ject to change with­out notice.

Nei­ther we nor any third par­ties pro­vide any war­ran­ty or guar­an­tee as to the accu­ra­cy, time­li­ness, per­for­mance, com­plete­ness or suit­abil­i­ty of the infor­ma­tion and mate­ri­als found or offered on this web­site for any par­tic­u­lar pur­pose. You acknowl­edge that such infor­ma­tion and mate­ri­als may con­tain inac­cu­ra­cies or errors and we express­ly exclude lia­bil­i­ty for any such inac­cu­ra­cies or errors to the fullest extent per­mit­ted by law.

Your use of any infor­ma­tion or mate­ri­als on this web­site is entire­ly at your own risk, for which we shall not be liable. It shall be your own respon­si­bil­i­ty to ensure that any prod­ucts, ser­vices or infor­ma­tion avail­able through this web­site meet your spe­cif­ic requirements.

This web­site con­tains mate­r­i­al which is owned by or licensed to us. This mate­r­i­al includes, but is not lim­it­ed to, the design, lay­out, look, appear­ance and graph­ics. Repro­duc­tion is pro­hib­it­ed oth­er than in accor­dance with the copy­right notice, which forms part of these terms and conditions.

All trade­marks repro­duced in this web­site which are not the prop­er­ty of, or licensed to, the oper­a­tor are acknowl­edged on the website.

Unau­tho­rized use of this web­site may give rise to a claim for dam­ages and/​or be a crim­i­nal offence. From time to time, this web­site may also include links to oth­er web­sites. These links are pro­vid­ed for your con­ve­nience to pro­vide fur­ther infor­ma­tion. They do not sig­ni­fy that we endorse the website(s). We have no respon­si­bil­i­ty for the con­tent of the linked website(s).

Your use of this web­site and any dis­pute aris­ing out of such use of the web­site is sub­ject to the laws of the Unit­ed States.

Wine-Specific Conditions

Legal Requirements

You must be 21 years of age or old­er, to order or receive alco­holic bev­er­ages from Cas­toro Cel­lars. Receipt of ship­ments con­tain­ing alco­holic bev­er­ages requires the sig­na­ture of a sober adult (a per­son 21 years of age or old­er who is not intox­i­cat­ed). Wines pur­chased from Cas­toro Cel­lars are not for resale, and are for per­son­al con­sump­tion only.

Credit Card Charges

Orders are by cred­it card only. We accept Visa, Mas­ter­Card, and Amer­i­can Express.

Minimum Purchase

No min­i­mum pur­chase is required. 

States Authorized for Direct Shipment

Due to the ever-chang­ing nature of wine ship­ping laws, we may be able to ship wines, direct­ly or indi­rect­ly, to all states except PA, AZ unless they are onsite and pre pay, UT, MT, SD, OK, AR, MS, KY, DE, NJ, MA. If Cas­toro Cel­lars is unable to ship direct­ly to your state, we can arrange for the sale and ship­ment of our prod­ucts through a third par­ty. Please note, when deal­ing through a third par­ty, wine prices, dis­counts, and ship­ping costs may dif­fer from those quot­ed by Cas­toro Cellars.

Shipping Costs

UPS is Cas­toro Cel­lars car­ri­er of choice. Ground ship­ping is pro­vid­ed by UPS Ground (2−3 days) at cur­rent mar­ket rates. *Note – If the cus­tomer selects UPS or Fed Ex Air as his or her car­ri­er, the cus­tomer pays all ship­ping charges, regard­less of his or her wine club mem­ber­ship or pur­chase amount.

Wine is a Delicate Commodity

Wine is a per­ish­able com­mod­i­ty. Wine does not like extremes of tem­per­a­ture: hot humid sum­mer and cold win­ter weath­er may adverse­ly affect the con­di­tion of your wine dur­ing ship­ment. Cas­toro Cel­lars is not respon­si­ble for, and will not replace wine that is dam­aged by extreme weath­er con­di­tions dur­ing ship­ment. When your wine order is picked up by the com­mon car­ri­er for deliv­ery, respon­si­bil­i­ty for the wine becomes the respon­si­bil­i­ty of the purchaser.

Returns & Cancellations

We will replace or refund you for any bot­tle of wine that is dam­aged, flawed or that the cus­tomer finds unsat­is­fac­to­ry. We ask the cus­tomer return the unfin­ished por­tion of the orig­i­nal bot­tle for replace­ment. By law, we can­not accept returns of alco­holic bev­er­ages unless the prod­uct is corked, or flawed. We are also unable to accept return of wine that was dam­aged due to adverse weath­er con­di­tions dur­ing ship­ment, or wine that is ordered in error. Please send an email to tastingroom@​castorocellars.​com to arrange for the return of corked or flawed product.

Once the wine is received we will refund your cred­it card account for the cost of the wine less ship­ping and han­dling. If the orig­i­nal ship­ment was dam­aged or flawed you will receive a full refund, includ­ing ship­ping and han­dling charges. Please con­tact the tast­ing room at 1 – 888-DAM-FINE for return instructions.

There are no refunds offered on any event tickets.